Over the course of five in-depth units, candidates explore the definition of customer service from a modern business perspective, along with effective strategies for evaluating the needs and expectations of customers. 

This course is designed to teach you about the customer service work environment, methods for successful customer relations, and career advancement tactics.

HR course focuses on three primary topics, which include an overview of HR management, the fundamentals of candidate recruitment and an exploration of ongoing staff training and development.

In this course, we introduce more advanced topics, such as how to identify your business's needs to carry out a proper recruitment and selection process. Training, development, and performance evaluations can help you shape each employee into an ideal firm resource. Providing adequate compensation and incentives can help you retain these precious resources within the firm